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Customer Feedback and Testimonials About our Virtuoso Cruise Advisors


Testimonials about Jenni Malone, Caribbean, Mexico, Hawaii Specialist: Caribbean Cruise
 
Hi Jenni,

Yes, we had a great time, thank you. And I will use you again in the future... You definitely made the trip planning less worrisome. Actually, you were the most thorough travel agent that I've ever used. So again, thank you.

 

Chris Miller


Testimonials about Linda Barber, Master Cruise Specialist: Mediterranean Cruise
 
Linda:

I want to thank you for a wonderful trip.  Everything went perfectly!  The Virtuoso complimentary excursion was great.  Eti, United Travel Service - Turkey, was wonderful.  Both Linda Hull and I bought Turkish rugs and we never intended to do so when we started out.  Ephesus was definitely the highlight of our trip.  What a spectacular site!  I'm so glad we did not miss that.  The cruise itinerary was perfect for the four of us.

The private transfers were perfect, the guides were wonderful and very helpful.  Thank you.

The private excursion you arranged for us in Istanbul was wonderful!  We loved Dalim (once again from United Travel Service - Istanbul).  He was so informative, fun to be with, accomodating in every way.  I purchased an Iznik tile at the Grand Bazaar and Linda purchased a wonderful piece of art (ink painting on a leaf!).  Dalim gave us information at the Mosque, Hagia Sophia, and the Palace that was so informative, amusing and delightful.  He also gave us a great insight into the country of Turkey.  We have a new respect for the people of Turkey and the beauty of their country.  I can not say enough about the service - it was beyond our wildest expectations!  It will be an experience we talk about for years.

I can not thank you enough for making this one of the most wonderful vacations we have ever been on.  After our trip to Heaven ( Tahiti) the four of us never thought we would ever have another perfect vacation in every way.  We were wrong.  We trusted travelwizard.com again and you came through for us.  I wish there was some way we could express our gratitude besides saying "Thank You."  I am going to tell everyone I know what a wonderful job you did for us, about the excellent service provided by travelwizard.com.  I, personally, had been looking forward to a Mediterranean cruise for so long I was afraid I had gotten my expectations too high.  It was everthing I wanted it to be and so much more.

When I get the pictures back I plan on developing a slide show.  I will make sure to send you a copy.

The ship accomodations were very nice.  The food was not as good as we would have expected but there sure was plenty of it.  I think the next cruise we will probably try to go back to a Princess ship.  The service on Holland America was not as good as Princess.  However, we do pick our cruises based on itinerary so who knows.
The ship excursions we signed up for went very smoothly and we enjoyed them.  However, after Dalim and Eti, it was hard for them to measure up.

We like playing Bingo on the cruises.  We get Bloody Mary's and enjoy ourselves.  Well, this time, my husband won the Snowball Jackpot Bingo at the end of the cruise!  $2800!  (It didn't pay for the rug but the cost of the rug was forgotten for a few minutes!  Did I tell you my husband was an economist - need I say more about cost!)

All in all - it was wonderful.  Thank you again.  Your service was excellent.  Lisa and Richard Sprinkle and Sunny and Linda Hull.

Testimonial about Sharon Walters, Exotic Vacations, and Tours Specialist: Alaska - Inland Passage
 
Hi Sharon
 
Our Majestica America cruise was lovely,
The food was wonderful and the cabin excellent. We enjoyed ourselves.
I believe we will take another cruise .Thanks so much.
Jeannette

Testimonials about Sarah Baughman, Luxury Cruise Specialist: Crystal Cruises
 
Sara,
We are on the boat and all checked in. The rooms are wonderful! Thank you so much for upgrading our room. The driver you set up was great too. The wedding was fabulous but didn't end until 4 am so we are all a little tired but are so excited about the cruise. I just can't thank you enough for all that you have done. Talk to you soon. Love, Janice


Testimonials about Carson Watson, Luxury Cruise Specialist: Princess Cruise--Crown Princess 
 
I just returned from my vacation aboard the Crown Princess - and I had the opportunity to experience the new "Chef's Table."

This is truly a remarkable experience for our guests and you can and should recommend it to your agents - if they have guests that they feel would enjoy this experience - they should advise their passengers to approach  the Maitre d' immediately upon embarkation. The Chef's Table is only done twice per week with a maximum of 12 guests per evening.

What I did find out is that there is automatically a waitlist  - as the Maitre d' will personally select the 12 guests to ensure that the experience is truly memorable.  

We had identified ourselves as being interested on the first night as we arrived in the dining room for dinner.
We were told that the Chef had not yet decided on which nights he would have the dinner so we were told that we would be contacted by the Head Maitre d' to advise us if we were confirmed and if so on what night. They  told us what days the Chef was thinking of having the dinner.

Two nights prior to the dinner - we were approached by the Maitre d' while we were having dinner in Sabatini's - ( they must have looked up to see where we were dining - we found this a very nice personal touch)- he approached us and advised us that we were confirmed, he then advised us at what the time and location of where the group would meet. This very personal approach made us as guests feel very special.

The following day letter was delivered to our stateroom - the letter reconfirmed our reservations for the Chef's Table as well as our meeting arrangements. The letter stated that we would need to be clean and showered, with freshly laundered clothes - no open toe shoes for reasons that we would be entering the kitchen while in full operation.

On the scheduled night - we met  at 6:45 PM at the International Cafe Atrium Area. The Head Maitre d' met us and introduced each couple by first and last name - very personal and well done. He spent about 10 minutes with us explaining the evening and the kitchen facilities we had onboard - amount of food onboard - interesting statistics were also shared.

We were then escorted through the dining room and into the kitchen - where we were greeted by the Head Chef - washed our  hands and were each given white kitchen coats to wear.

We walked through the kitchen while in full operation - and were explained each area of the kitchen - we were then moved to an area of the kitchen not in use where we had two waiters, the Head Maitre d' and the Chef serve us five different appetizers prepared by the Chef  ( he explained each appetizer as it was served)  chilled champagne was also served and poured during this time.

This lasted about 30 minutes - at around 7:30 pm we left the kitchen and were escorted to a set table of 12 - decorated with a large floral arrangement - and three dedicated wait staff - they were dedicated to our table only - the Chef then came out and  explained the menu to us and what he was going to be serving. He was very excited to prepare our meal as this was one of the few times onboard he could creatively choose a special menu personally designed by him for us - As a Chef for a major cruise line, he explained that he must execute the standard menus for all guests that have been chosen and designed by Princess head office for all Princess ships. This is standard for all Princess Chefs in order to keep consistency throughout the fleet.  

This evening was his opportunity to use fresh local ingredients and go "off " the  menu. He had shopped for some of the ingredients in port that day. Each course was paired with the finest of wines - and the Maitre d' stayed with the table all evening. The CHEF came out just before each course to explain each course being served. The main course was spectacular - he sat with us to have dessert - and he then personally signed a copy of the Princess Cookbook for each couple - we also received a hand written copy of the menu. At that point a photographer appeared and took a picture of each couple with the CHEF and then a group picture. The following day the pictures were delivered to our stateroom.

Best regards,

Brian Rademacher

Testimonials about Lidia Fiandeiro, Hawaii, Caribbean, Mexico, Tahiti Specialist 

 

The cruise was Awesome!

Thanks for checking in, looking forward to planning the next one!

The only bummer is catching back up at the office this morning :(

Thanks for your excellent customer service.

Donna

 


Testimonials about Lidia Fiandeiro, Hawaii, Caribbean, Mexico, Tahiti Specialist 

 

Hi Lidia,

The cruise was really nice.  I loved the cabin.  So did Kim.  It probably will be difficult to go backward to a regular cabin the next time I cruise...but we will see what happens.  It was relaxing to be away from the Swim Club and work.  Donna and Sharon had a good time too.  Thank you so much for all your help in making my 50th birthday celebration great. 

Denise 


Testimonials about Viviana Gaeta, South America and Cruise Specialist 

Hi Viviana,

I had been meaning to send you a report but was waiting to get a picture of the camera.

The Paul Gauguin week was very nice and a great way to unwind after the rushing round getting organised to come away for 6 weeks and the long flight.  I would say that for someone who enjoys water sports it would be absolutely magnificent.  We are not into that but we enjoyed the boat, the scenary and the company.  The highlight was the Virtuoso Tour.  This was an excellent day out on the best island.  The hosts were also great.  Quite by accident we had made contact with them before either new we had a connection.  They were ex brits and we got on really well.

After that we had a great time in NZ doing our thing - it really is a beautiful country with minimal traffic and nice weather.

The Voyager was, as usual, very good.  The itinerary was a bit messed about.  As you know their was a change before we left and then Sri Lanka was removed during the voyage.  Goa was added instead.  Just for a laugh the attached picture shows the Regent 6 star terminal where we docked!  I did hear the person on the next balcony saying something like 'What is this place, I have never seen a terminal like it!'

I guess when you book late you go where you can.

India was interesting to look at but I don't think I would want to stay for long.  Mombai was the best but you see the real India on the way to the airport!

Thanks again for all your efforts.  The cabins were great.

Don't know when we shall be travelling again - maybe Sept. 09.

Regards

John


Testimonials about Sarah Baughman, Cruise Specialist   

Tahitian Princess Cruise FEB 18-28, 2008

 
..Dear Bob and Donna,
I wanted to send this note to express to you my gratitude for my recent
travel experience.  In November of last year my husband and I were planning
a trip to Hawaii for our first year anniversary vacation in February of
2008.  We were considering a cruise or a multi-island trip to Hawaii.
Unfortunately when I started looking on-line for cruises they were either
all booked or the only availability was extremely expensive suites.  During
my researching I came across the travelwizard website and made a request for
a call back for information.  This was the first time I used a travel agent
and it happened to be the best thing I ever did!
Within 24 hours I received a call from Sara Ruth Baughman and explained to
her my travel desires.  She listened thoroughly and explained a number of
options and promised to do some research into Hawaii prices.  The next thing
she did was explain another option to me which I would have never considered
on my own.  Sara told me about a 10 day cruise in Tahiti at a great price, a
price that actually beat any other prices in Hawaii.  She drew a picture in
my mind of a beautifully romantic and exotic vacation to a place I had never
been or really dreamt of but would soon find myself dreaming of it on a
nightly basis until I was finally there with my husband!
Her experience of Tahiti and the cruise line and her ability to comapre the
option to my originally planned Hawaiian trip helped seal a new deal to what
ended up being a much more exotic and once in a lifetime trip.  Sara and I
spoke regulary over the next couple of weeks to assure my comfort level
until my husband and I were finally convinced that it was the dream vacation
for our anniversary.
After we purchased the tickets Sara continued to play a major part in our
trip planning by sending us brochures, making suggestions of places to go
and things to do while there, ideas on how to save money and reminders of
things to take.  Her experience and enthusiasm quickly made her name a
household topic of conversation for my husband and I - we found ourselves
extremely excited leading up to the trip and full of wonderful
expectations.
The entire trip was all she had us imagine it would be and more!  It was
definitely a trip to never be forgotten and she will always hold a special
place in our hearts for making the experience so pleasurable.  I couldn't
wait to come home and share pictures with her and we talked enthusiastically
about it afterwards!  She made an extreme effort to inform and excite us
before the trip and then share in our pleasure when it was all over.  We had
a wondeful time and a lot of it was due to Sara and our wonderful experience
with her.
I would recommend her services to anybody I talk to and defintely plan to
utilize her in the future!!
Many thanks!
Angela
Diaz

Testimonials about Joan Smith, Master Cruise Specialist:

Hi Joan.  Took the easy way out and just put in a reply to a previous email. Joan, we had an absolutely fantastic time. Other than the Alaska cruise, we will never go on a big liner. We met so many great people. Please feel free to use our names as  positive contacts for future clients! Cheeca Lodge was so nice. We are rested and missed the absolutley brutal three weeks of fridgid weather here in Manitoba. Thank you for all of your help. We will contact you for any future travel plans.
Thanks again.Janet


Testimonials about Jenni Malone, Caribbean, Mexico, Hawaii and Cruise Specialist
   

Jenni, we had a GREAT time!!!  We definitely did a lot of resting
(afternoon naps) and lots of shopping....we are now broke:)  Thanks for
helping us put together a great vacation that we will treasure forever!!!
 
Diana DeGroff

Testimonials about MIke St. Jovite, Japan, Dubai, Maldives, Seychelles, Tahiti, Fiji and Cruise Specialist:

Hey ... 

"All you need is faith , hope & pixie dust ... "  and a travel wizard to make your Disney Magic vacation truly magical !!!  Michael,  thanks again for working your magic to get us the cruise at the last minute.  Most of the folks we met on board had made their reservations months .. or years ago. It was thrilling to experience ringing in the new year in the middle of the Caribbean.  Our cabin was in a great location & was just right.  Thanks again for your diligence in finding a vacancy for us .. this trip created lifelong memories for my sons & at 12 & 14, I was not sure they would still appreciate the "Disney Experience" ... but Disney has so much to offer for teens & each night they stayed out until 2 .. enjoying activities designed just for them.  Please pass along my thanks to your staff & your owners how pleased I was with your efforts & you proved once again, that Travel Wizard really can work Magic !!  

Debbie L. Davis

Owner, Lawson Air Conditioning & Plumbing


Testimonials about Carson Watson, Luxury Cruise Specialist 

Dear Robert & Donna,

When I got married last October, I was thrilled when the new hubby said he would go on my dream honeymoon: an Alaskan cruise! Naturally, I wanted, to plan the perfect trip, but not being an experienced traveler, I had no idea about how to actually going about it. I did some research online and came upon your company. My request for information was responded to with such quickness that it shocked me (in a good way!). Having worked. in customer service for a number of years, I appreciate excellent service when I get it I was assigned Carson Watson as my travel consultant and he’s a dream! I know that I must have driven him crazy with all, my e-mails and questions and panicking, but if I did, he never let it show. He always responded quickly and professionaily, but always like our trip meant as much to him, as it did to us. Since customer service seems to be deteriorating in many sectors, I wanted to take a moment to tell you how much I appreciate the service that I received from your company and from Carson in particular. He was even in contact when we got back to ask about our trip and see if we had a good time. He is an asset to your company and a pleasure to work with. I do not think that I would have gotten our trip planned without him. I would definitely recommend both your company and Carson to anyone planning an extraordinary trip.

Thank You, Hope Fore Hreha


Testimonials about Nancy Neiman, Fiji, Tahiti, Australia and Cruise Specialist 

Hi Nancy,

 Oh! And at first, I thought I'd be able to book all our arrangements online as I normally would for a trip, but trust me, it's next to impossible with all the tiny connecting boats/planes/helicopters, etc. I stumbled upon travelwizard.com and ended up using their Tahiti specialist (Nancy - she's AWESOME!!!!! She spent SO MUCH TIME with me planning this thing, didn't push any cruises on me at all, and it's free. ASK FOR NANCY and you won't be sorry! I'm so glad I had her advice and help!)

Anyway - Nancy Neimann at travelwizard.com rocked. Look her up at: NNeimann@travelwizard.com and make your life a LOT easier.

Testimonials about Viviana Gaeta, South America, Galapagos, Europe Cruises Specialist  
 
Hi Viviana,
 
We are back from the Honeymoon.  It was a fantastic cruise and pretty close to perfect.  I wanted to thank you for all the recommendations and guidance.  We truly had a wonderful time and enjoyed all the accomodations, locations, and shore excursions.  I think you really put us in areas that worked well for our personalities.. and wanted to relay the feedback.    As I mentioned this was my first time booking a trip through an actual travel agent, and I am quite sure it won't be the last.  I have your information handy as we will be planning another trip soon enough.  

Thanks again!
 
James B.

Testimonials about Carson Watson--Cruise Specialist  

We had a great time. A few wrinkles but that was to be expected. I don't know if we discussed that the stateroom upgrade from ours came with a "personal butler" and concierge service. We were discussing while on the trip if that would have been worth the upgrade price. What we found discussing with other travelers was the higher the room upgrade the better the service. For instance, you could dine in the specialty restaurants for all three meals if you were in a mini suite or higher. The service is considerably better in the specialty restaurants. Overall, I think the ship was understaffed. We filled out our report cards though so maybe with enough feedback they will tweak it.

 Carson, you did a great job for us getting everything together. We will definitely use your services in the future. 

Regards, Doug Rodermund


Testimonial to Nancy Nicholson South Pacfic Consultant:

Hi Nancy,

Our trip was amazing and it was so nice not having to worry about any of those little details of hotels, transfers, and flights so thank you very much!  The islands of Tahiti are even more beautiful than we imagined.  I would definintely recommend TravelWizard and your services to friends and family.

Thanks again,
Beth & Kyle Siefert


Testimonials about Sara Ruth Baughman, Cruises, Europe, Disney, Specialist   

Dear Sara,
 I have been thinking about you.  I have been wanting to to email you and tell you how everything went.  
 It was great!!  Our room was wonderful, however about our 3rd night we had a water leak in our room, so we moved up to a catergory 8 room with a balcony.  It was sooooooooo wonderful, especially since both girls ended up sick.  Meagan missed the day at St. Thomas and McKaylee, missed the day at Castaway Cay.  I made her go out and see the island and she floated around the ocean. We went back to the room and I sat out on the balcony and watched everyone.  It was good though.  The girls are ready to go back.  We are trying to get George's parents and his sister and her family to go with us. 
  I will definitely book with you again!!  Everything went so smoothly and when we had the accident with the room Disney was so good to us. 
  I have told several people about Travelwizard, so I am definitely passing the word around.  I will send you some pictures soon. 
  Thank you so much for all the work you did.  Like I said before, we will be contacting you again to book another Disney cruise.  I am hoping this next August.  George is too, plus we will have 4 more adults and 2 more kids with us, so if you start hearing about any deals let us know.  Thank you again so much!!!!!
  
  Love, Private Name
 

Testimonials about Carson Watson, Luxury Cruise Specialist 

Thank You, Hope Fore Hreha

We had a wonderful cruise, Carson, and you arranged everything beautifully for us, especially when we thought our trip was doomed. You are an efficient problem solver and very easy to work with. You saved our trip.
Thank you so very much.


Testimonials about Richard Engle, Europe, exotic tours, luxury cruises and vacation specialist: 

 Hi Richard, We had the times of our lives. AMAZING Cruise. We will talk soon. Sooooo tired. Gotta play with my dogs. Thanks again Richard. We can't thank you enough. We're gonna be sending everyone we know your way when its time to travel.
 
Private name

Testimonial to Viviana Gaeta our South America and Galapagos Islands Specialist:

Dear Viviana:  just wanted to let you know that we had a FANTASTIC cruise.   The hotels you picked were superb.  They were all close to downtown. shopping and restaurants.  All within walking distance.
I give the operators an A+. We were met at each location on time, professional  guides who knew their subject, great drivers and vehicles were clean.  This was the best cruise we have had.  Thanks to your great planning and price too.  you will hear from me again.  Once again thie was a trip of  a lifetime.  mailed the customer feedback too. Keep in touch

Gwen Davidson

Testimonials about Melinda Murry, Luxury Cruises, Australia, New Zealand, Fiji, Tahiti specialist:

My family and I "met" Melinda on Travel Wizard's website. I was a little worried when I first contacted her as I had always worked with a travel agent in person. I was really wrong though! Melinda "talked us into" going to Fiji and it was the best decision we ever made. Melinda was really knowledgeable about all areas of travel and helped up pick a family friendly island that met all of our needs. We fell in love with Fiji and the people and look forward to spending another vacation there. I would definitely chose to use Melinda at Travel Wizard again- and have! My son was graduating from high school this year and we wanted to go on a Eurpopean cruise. I wasn't sure if Melinda could help us as I thought maybe she only did South Pacific tours - again I was wrong. Melinda helped us find a Royal Caribbean cruise to Europe that was advertised only in Europe. I would not have even known that Royal Caribbean had such different offerings! We had a wonderful time, enjoyed being some of the only American's on the ship and of course my son had a great send off to college.
Melinda has been a "great find" and and become a friend as well. We were truly lucky when we happened upon Travel Wizard's site.
The Gatti Family

Testimonials about MIke St. Jovite, Japan, Dubai, Maldives, Seychelles, Tahiti Specialist 
 
Thanks Michael! We had a wonderful trip - we're actually still in Seattle at the airport waiting to come home. The cruise was fantastic, and the penthouse was absolutely the way to go. If we do the again, we'll certainly be going the Penthouse route again. We made some very nice friends amongst the crew too, so it was a blast.
 
Cheers! Damon

Hello,
I just wanted to thank you for what you did for the families on the Montel Williams show. I am speeking about the families that have loved ones serving in Iraq. I know that it is a tax deduction,etc. but it is still nice to know that the people/companies who are in the position to do so are helping these soldiers and their families.
Thanks again, Walter Kendall, Jr

Testimonials about Carson Watson--Cruise Specialist  

"Hi Carson,

We had a great time on the cruise to and from Mexico. With the weather, we had to completely skip Key West and headed straight for Calica. So while it was a long time at sea, we did have a great time. (Plus somehow until the Saturday before, I misunderstood thinking we'd return to MIA Thursday morning... instead of Friday morning.)  Carnival's Fascination cruise was great and certainly a lot of FUN. They had a nice blend of activities that appealed to Tyler as a tot, me and certainly my mom.

Thanks again for your help, your professionalism and for rescuing a trip that we almost scrapped!

Keyra"


Testimonials about Donna Salerno, Europe, exotic tours, and luxury cruise vacation specialist:

Hi Donna! 
 
What a wonderful cruise!  You made it so easy and everything worked out so well.  It was the first time we booked via the internet but loved the personal touches you did with phone calls, emails and answering every question we had!
 
Santorini was beautiful, the hotel was fabulous. We really enjoyed our suite, they put rose petals on the bed in a shape of a heart.  Every evening with turndown we got chocolates and bottled water. We really liked that.  They also had a computer set up, which is how we were able to contact you.  We took their van into Fira and to the beach. On the last day, we rented a 4-wheeler and tooled around the island. We loved the hotel and would definitely stay there again. You matched us up perfectly! 
 
I found my most FAVORITE restaurant of the entire trip in Elounda as we were walking through. I can't remember the name of it, but the food was delicious and the view fabulous 
 
In Crete we liked the one day tour to the ruins in Heraklion. Very interesting and informative. 
 
We really liked Athens a lot. The hotel you picked for us was so nice, in a GREAT spot, and convenient to everything. We got lost for about 2 hours in the Plaka. There were many more streets than the map let on! We learned our way around and did well for the remainder of our stay.   

The tours you booked for us were fantastic! We liked the Athens day tour and visiting the Acropolis was a highlight.  It meant so much more, seeing it with the guide; so they could explain the history and the culture of what was going on at the time.  The Cape Sounion tour was a beautiful drive along the coast, thanks for your suggestions. Our tourguide also wrote a book on Greek Mythology, which we purchased and had her sign.   
 
Overall we had a WONDERFUL trip!! Your quick and assuring responsewhile we were there was great.  We enjoyed ourselves so much and thinking of where our next adventure will bring us.  Will definitely call you when we decide!
 
Thank You for everything!!!  
 
Testimonial about Linda Barber, Hawaii, Alaska, Exotic Vacations and Luxury Cruise Specialist

Linda,

I don't know where to begin.  The trip was absolutely perfect from the moment I left my house until I returned.  Celebrity is a great cruise line and I would definitely join them on another cruise.  The tour at Ephesus was magnificent and my guide in Rome, Francesca, was amazing.  I am so glad you recommended a private tour - I felt like a "celebrity".  It will be a while before I come back to reality (even if I'm back at work this morning).  Thank you so much!

Penny


Testimonial about Carson Watson our Master Cruise Specialist 

Dear Carson,

Just in confirmation of our phone chat this morning, we want to thank you for your kind message that you left a couple of days ago, but more importantly we wish to confirm our very sincere thanks for your professionalism and continued interest in how our trip went.

All your arrangements went like clockwork, the flights were fine, and the transfers and cruise were wonderful, as was the Rocky Mountaineer trip. Your arrangements for hotel accommodation were also spot on, but the hotels let themselves down in many ways, which I will let you know about in a few days, when I have a little more time.

However, we were very impressed with how you made all arrangements so easy for us. As we mentioned to you, you are on top of our list for future travel arrangements in this part of the world, and I would not be surprised if others follow suit in the future, because we have sung your praises to many people over the past few months.

We wish you all the very best in your future endeavours, and hope that we can meet up with you some day soon, as well as call on your professionalism again in the not too distant future,

Very kind regards, and much appreciation,

Ann and Rod Chick"


Testimonial about Richard Engle Exotic Tours & Luxury Cruise Specialist

Thank you so very much Richard.  I knew you could pull the rabbit out of the hat.  I am certainly happy!
Daisy

Testimonial about Viviana, South America, Tour & Luxury Cruise Specialist

Hi Viviana,

The cruises were great, the weather not so good. Your bookings were flawless (as always) with transfers, flights and hotels merging smoothly without any hassels. Many thanks!

We have talked about doing something different for Christmas/New Year..... like going somewhere. Possibly, you have a personal experience feedback from your clients. Your thoughts when time permits. Until next time

 Roland & Yvonne


Testimonial about Joan Smith, Luxury Cruise Specialist

Hi Joan,
   So nice to hear from you!  I keep meaning to e-mail you a note and then you
beat me to it - oh well.  We had a wonderful time.  The ship was gorgeous and the ports were beautiful.  Thanks for ordering the sunshine for us - we got very toasted!  We really apprecited all the time and effort that you put into
getting everyones questions answered etc... Our rooms were so close together -
and the 10th floor was a great location.  If you have anywhere where I can sing
your praises to your company let me know because I do that often for nice
people, doing their jobs and still enjoying it.  The best thing about the cruise
was, everyone was healthy and stayed that way, we all celebrated something
special and even though another one of us is dealing with a crisis, we all
managed to enjoy each other and we all came back still friends.  Thanks again
for your help and we look foward to a future vacation planning together!

--
Best Regards,
Colleen Saufley
 


Testimonial about Sarah Baugman, Luxury Cruise Specialist

This is a note to compliment your agent Sara Baughman. 

Sara has handled two trips for me – last year on the Seven Seas Voyager from Rome to Athens and this year in on the Paul Gauguin in Tahiti.  All hotels, all transports to and from locations were 100% on target.  The accommodations were all excellent and most importantly Sara was always available before and during the trips.  She is to be complimented on a job well done.  She becomes a “friend” not just a travel agent. 

If my plans call for future travel you can be assured I will call Sara. 

O. Jules Romary of Jupiter, FL


Testimonial about Carson Watson, Luxury Cruise Specialist

Dear Carson,
 
Thanks for all of your assistance and intervention when we got snowed in, in Newark
 I did happen to come across your phone message which you left on my cellphone several days ago and apologize for not getting in touch with you sooner.  I would like to thank you for all of your help during those first few days of the trip when we "missed the boat," a phrase which will never again. for me at least,  have quite the same meaning that it may have had previously!  That was very thoughtful of you to treat us with that bottle of wine aboard ship, and provided us with two evening dinners in the wonderful Bordeaux dining room made that much more enjoyable with the addition of cabernet sauvignon "spirits," which added to our own high spirits each day we were aboard that beautiful ship.  We had a wonderful time on this marvelous cruise, despite the initial mayhem.  When we arrived in Kona on 2/26 in the evening, it was reassuring to know that we had a beautiful resort hotel room awaiting our arrival.  So thanks again for that thoughtful gesture.  It was certainly quite a marvelous resort, the Royal Kona.  With the help of a rental car, we made the most of the additional time ashore and did some touring around the Kona side of Hawaii and then made our way on Wednesday afternoon around the south shore of the island to do some Hilo touring and await the ship's arrival on Friday morning.  I can't begin to convey what a majestic picture that was presented us as the Island Princess came sailing into Hilo, going right past our hotel in Hilo, on an absolutely glorious sunny morning, which I can attest to Hilo's reputation as to being one of the rainiest cities in the United States.  Still, despite the rain on Wednesday and Thursday, we did some sightseeing in the Hilo area and visited a tropical rain forest garden north of Hilo which resulted in taking two rolls of film just of all the flowers, especially the orchids.  By the time we boarded the ship some time after it docked at 11:00 am, we thought we must surely have missed the noon tour we had booked, but after we finally were shown to our cabin at ll:55, and I inquired if there was even a remote chance that we could make that tour, the room steward made a call, and then advised us to "RUN!"  Of course at that point we weren't really sure which way was fore or aft or port or starboard, but somehow we made it back down to the pier in record time.  At which point the ship person said, "Oh, I'm so sorry, that bus just left!"  I said "Oh, well, that fits in with the whole mess of missing the ship out of LA," and turned around to walk away, without realizing I was walking toward the edge of the pier.  I doubt she seriously thought I was going to keep walking straight off the edge of the pier, but she did call out and say to wait a minute while she contacted the bus driver.  After a minute or two, she called after me, saying to wait, that the bus driver was only three blocks away from the pier and was going to turn around and come back for us!  I have no doubt that she must have told him that we had missed the ship out of LA, and that the driver probably told the passengers that as well, because when he returned to pick us up at the security gate onto the pier, everyone applauded as we boarded the bus!  And I can assure you that was not typical passengers' reaction to anyone who kept a tour bus from leaving exactly on schedule when we took bus tours on the other days.  I gave the bus driver a big hug and kissed him on the cheek for being so nice.  Everyone laughed and applauded some more, and the driver said, with a big grin on his face, that we could discuss something for later that evening....  I can't begin to tell you how kind and sympathetic the bus passengers were as we found our seats and got settled.  After a welcome like that, how could the remainder of the cruise be anything less than spectacular. 
So, from both Roger and from me, thank you again for all of your help, and for every one else in your office (I know at one point I spoke to a very kind lady named Laurie at your location)  in making what started out rather dismally into a wonderful adventure.                        Sincerely,  Lois Long


Testimonial about Mike St. Jovite, Hawaii, Indian Ocean, Fiji Specialist  

Hi Michael

I am actually sitting at the airport with my wife in Tokyo. The cruise was truly magic and amazing! You precise planning made it all the more the more enjoyable. Thanks again for the great work! Im happy to serve as a reference if you ever neen one.

Future Graphics, LLC.


Testimonial to Viviana Gaeta our South America and Galapagos Islands Specialist:

Called you this Am to tell you what a great time we all had. Everything was handled to perfection. The kids had a ball . Between dressing up and eating the gourmet food they'll never be the same! We never got to Anchorage because there was a bad rainstorm which flooded the road so they brought us back to Fairbanks by bus and they flew us to Anchorage( didn't mind that at all) where a bus was waiting to drive us to Seward and the ship. Even though the rest of the family didn't see Anchorage we were all delighted by their decision. The ship was wonderful in every way; the food, the friendliness, the shows ( Cirque d'soleil for one), the accommodations, etc.. Just wanted to thank you!
Regards, E


Testimonial about Carson Watson, Luxury Cruise Specialist

Dear Carson,

It was FABULOUS. Princess is by far the nicest cruise line we have been on. Service was impeccable.  The ship was gorgeous. The food was fantastic. The weather was perfect. We will definitely consider Princess again. Thanks for all your help.  Our cabin view was between 2 lifeboats, which made us the luckiest cabin on that level. It was plenty of a view as we were at sea a lot. Someone mentioned to my mom that we must have a great travel agent to get us those cabins.  --Thanks! We are sorry to be back but maybe we will go again this spring!
Thanks, Cindy


Testimonial to Viviana Gaeta our South America and Galapagos Islands Specialist:

"Hi Viviana,  

The cruise trip was a success. Only Ivan, Marina and I made it, because at the last minute Aaron had school engagements he couldn't miss. The children truly enjoyed it very much and so did I. All went very well. The ship, the excursions and all Galapagos have to offer. There were several families with children of similar ages as mine so everybody mingled very well. We enjoyed all we could, the walks, the snorkeling, the sightseeing and the company on board. To me the best was the fauna … that you get so close and can observe well. And what can I tell you of a week of no noise, … buildings, … only the ocean … wonderful species … sunsets … We all returned feeling younger and very happy. A hug,

Monica Robinson Bours" 


Testimonials about Donna Salerno, Europe, exotic tours, and vacation specialist: 

Dear Donna....

FYI, the China river was excellent.  Everything ran so smoothly! 

China is an amazing country.  We really appreciate all your hard work in organizing this for us.  You did a wonderful job!  We had an idea of what we were going there is see and do, but this was fantastic!

The guides you set up on the shore excursions were great (there are not enough superlatives)...getting us into places where we were often the only "gringos" around.  It was magical trip for us!

Talk with you soon for the next adventure. Private Client


Testimonials about Richard Engle, Europe, exotic tours, luxury cruises and vacation specialist: 

Dear Richard,
 
We had a great time on the cruise - I would have to say that the highlight was the helicopter ride and landing on the glacier - unbelievable!  We had  the best weather not a drop of rain and sunshine in all three ports.  The  only thing that the boys wished they could have done was the zip line in Icy Straight but it was sold out.
 
We also really enjoyed the people we sat with at dinner two English couples and one of their sons who was Emily's age.  All in all a great trip, Alex says he want to live in Alaska!!
 
I am off to Dallas with Emily for orientation etc at SMU, it never ends but after that I should have a quiet July.
 
Thanks again for arranging a fantastic trip, it was brilliant (to quote Ian one of the English gentlemen at dinner!)
 
Vicki
 

Testimonial about Carson Watson our Luxury Cruise Specialist 

Dear Sir,

Our trip was wonderful! We had a great time (except for the storm on the first night) and lots of sunshine. The ship was beautiful and clean at all times. Being novice travelers we failed to take advantage of all the VIP amenities that were available to us. We enjoyed our large suite but did not realize that our patio door could only be open when we were in port. We got brave and opened it when we were in Glacier Bay. All the other cabins were opened, too so I guess that was OK!

We decided that we prefer meal times more than Freestyle Cruising. It is fun to meet people at dinner and get to know your wait staff. There were only 4 places to eat on "THE PEARL" that did not charge a surcharge. You had to have reservations at the other places and they were often booked up. Also there was only one dining area that was open 24 hours and it did not have comfort foods (like pizza, burgers, French fries, ice cream, sandwiches, etc.) that you sometimes get a craving for late at night or mid-afternoon. It was actually quite small considering the number of people on the cruise.

The shows were excellent and we had lots of free time to just explore. We didn't see any whales or wildlife on this trip. If we go back to Alaska some day, we will definitely choose different shore excursions. Thank you for all your help and for staying in touch. We think you were super. Next time I will keep the room you selected for us.

Best Wishes,

John and Sharon Hyde"


Testimonial to Viviana Gaeta our South America and Galapagos Islands Specialist:

Viviana:  Just a note to say that we have returned both in good form and good spirits.  You will be pleased to know that we felt we had not just a good trip, but an outstanding one, both in Quito and in the Galapagos cruise.  The tour in Galapagos was especially good with good boating facilities, good food, and especially a really fine tour guide.  We should be not far away should you have any specific questions, we should be around for the next two weeks or so!  With our thanks, and best wishes,  Mike 
 

PS:  If you haven't heard from Fred, I have the feeling you might get a similarly enthusiastic report from him!  of boating facilities, good food, and especially a really fine tour guide






 

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