Australia - MichelleDecember 2, 2013
Dear Travelwizard.com Team,
Cynthia has been working closely with me as her favorite Australian customer over the last 12 months. She is finalizing our itinerary at the moment and I wanted to pass on some very positive feedback regarding the level of service she has provided. I do apologize in advance (and Cynthia already knows) that my emails are never short, but I will try and keep my feedback concise.
I approached Cynthia around 12 months ago when I was shopping for a cruise through the Caribbean. I am from Australia and I was prompted to contact international travel agencies (especially in the USA) as your level of service in the USA is far superior than Australian agents. Cynthia would put our travel agents to shame!
I admit that I contacted several other travel agencies regarding cruises initially, and I only knew of a few popular cruise liners that we are familiar with here in Australia, and it seems other international agencies provided me with little information compared to what Cynthia provided me. She did not just give me the facts and figures of the cruise I enquired about but she asked “why” I chose that cruise liner and is there anything else that may appeal to us. Cynthia spent a lot of her time emailing me and reading my LONG emails about several other cruise options, and she was very patient with my decision making. I probably asked her one hundred questions, and she answered all of them! Being a first time cruiser, Cynthia was a perfect representative to guide me through the options and pros/cons of each. I can say that if it wasn’t for Cynthia’s recommendations, we would not have chosen Celebrity as our cruise liner. Cynthia promoted the new Silhouette ship very well despite the ship not even being built, and I believed her that it was a very good choice. I think we made a fantastic decision and we can,™t wait to go on it!
As we had planned to tailor our own itinerary for our vacation to the USA, Cynthia offered her continued service in helping to complete our itinerary from hotels, transfers, tours and activities. Over the next 9 months, we tackled each city we were visiting, from Hawaii, to Las Vegas, Orlando, New York and Niagara Falls. Cynthia did extremely well at providing options of hotels and tours that were appropriate for our budget and the quality we were seeking. I was very pleased with the price of the reservations she made for our hotels. I am a passionate “internet shopper” and have always planned my own overseas holidays using online booking sites, but this is the first time that I have felt comfortable to let someone else help me plan my own holiday, and feel confident that I was not compromising the value of our holiday.
Some things I was able to book on my own, but I always consulted Cynthia first for her opinion and she opted to book some of these things for me although she probably got no financial benefit from it. She did it to keep all of my bookings in one place and avoid confusion as to who has done what.
Cynthia’s service was exceptional, and she is certainly a luxury vacation specialist. She has helped me plan a wonderful USA holiday, and I look forward to providing further feedback after we return from our vacation so we can comment on the hotels and service providers that have been booked.
I have told Cynthia that I would love to contact her again in a few years to help organize our European vacation that we are planning for next.
I hope you find this feedback valuable, and that Cynthia receives the praise she deserves.
You are welcome to contact me via email if you have any questions regarding my feedback.