Booking Policy

HOW TO REQUEST A VACATION PLAN

There is absolutely no obligation when you send us your vacation request on our vacation planner. Your privacy is securely protected by the latest SSL (Secure Socket Layer) technology and our guaranteed “Privacy Policy”.

Travelers use us because of the extra level of service we provide when things go wrong. And because of our intimate destination knowledge and what service suppliers are best. We take the hassle out of booking and give you the assurance of a high quality experience.

HERE’S HOW WE DO IT

Our vacation planners will take a couple minutes to complete. We guarantee it will be well worth your time and effort! When you ask us to help plan your vacation it is important that you provide us with all the information we will need to give you the most value for your budget. Note! We are in San Francisco, Pacific Standard Time. You may submit your request seven days a week, however some of our staff will not be able to call you on Sundays.

When you send us your contact information its very important for you to tell us when to call you, which phone, work or home, and if it is a surprise. We specialize in person to person, personalized service, and use only cordial, professional advisors with years of experience in the area you request. As soon as we receive your information we will assign it to one of our travel advisors that is an expert in the area you requested. We will analyze it carefully and call you back with all the specifics. You can hold your reservation with a small deposit until shortly before you travel, or make installment payments.

Lets us know how much you have budgeted for your vacation, and we will pack it with as much enjoyment as possible. If it is not possible to provide you a quality vacation for that amount we will inform you. We only work with the most prestigious, well established providers that guarantee all their properties quality.

If you are requesting one of our custom packages, hotel reservations or car rentals we will need to know what preferences you may have, a no-smoking room or a four-door sedan, ocean view for example.

We will always quote you the lowest available fare consistent with your convenient travel plans and preferences. In most cases we will have made tentative reservations for you to hold your seats at that fare for 24 hours. The airlines require that tickets must be purchased and paid for within 24 hours of making the reservation. Airline fares are volatile and subject to change without notice to either the travel agent or the traveling public until the reservation is made and the ticket purchased. For that reason our fare quotations are not guaranteed beyond 24 hours and your tentative reservation will be cancelled at that time.

Please remember to add our email address to your friendly email list, or white list in your spam filter.

HOW EXACTLY DO OUR LUXURY TRAVEL ADVISORS WORK WITH OUR CLIENTS?

TRAVEL SHOULD BE A LIFETIME MEMORY. BY USING OUR VIRTUOSO ADVISORS, IT WILL BE.

Our partnership with Virtuoso constitutes a series of relationships within the luxury travel market. Our advisors (who will work with you on life-changing travel experiences), and those advisors in turn develop relationships with properties, cruise lines, on-site providers, and more.The series of relationships — which the end client (you) might not always see in action — can guarantee you access to some of the best trips, properties, upgrades, and VIP experiences possible around the world.You can’t VIP yourself — so consider working with our Virtuoso advisors today.All that said, we understand you might not be ready to work with an advisor just yet. If that’s the case, look around at some of our resources:

CAUTION: A WORD FOR THE WISE

An experienced traveler always shops for value, convenience, quality, trust and dependability — all of which we at TravelWizard.com, specialize in. Price shopping your vacation on the Internet is a bad idea! If it looks too good to be true, its probably not true! You get what you pay for. We do not sell inferior properties! Let our Virtuoso Travel and Cruise Advisors know what your budget is and we will pack your vacation with as much enjoyment as possible. We depend on our customer loyalty, and will not sell you a vacation that is not up to our high standards!

You may see many advertised fares from our competitors lower than you are quoted. Please read the fine print! Many advertised fares are restricted – that is – the ticket must be purchased more than 2-3 weeks before you travel or are good only for travel within a particular period. Most discounted fares are available only for a limited number of seats on a particular flight and those seats sell out quickly. That is what the fine print – “some restrictions apply” – means in the advertisement. We will match any legitimate offer and guarantee far better service. We have the best personalized service, period!

A LITTLE KNOWN FACT

It is a misnomer that you get a lower price by booking direct. When you book directly with the hotel, resort, tour operator or cruise line you are less likely to obtain the best options. It is natural for them to fill their difficult rooms, cabins or locations to people booking directly.

If you are looking for the cheapest vacation on the web, you have come to the wrong place. TravelWizard.com only provides high quality, upscale vacations that we would take ourselves. We work very hard to provide our clients great value and a memorable, stress free vacation packed with as much enjoyment as possible. We take immense pride in our work, and depend on our customer loyalty.

IS IT POSSIBLE TO SAVE MONEY WITHOUT SACRIFICING LUXURY?

Absolutely! Think free air and 24/7 butler service. Two-for-one fares and complimentary cocktails. Generous hotel credits and lavish room upgrades. Our Virtuoso Travel Advisors are pros at stretching vacation dollars and maximizing travel experiences. Thanks to our global connections with the best hotels, cruise lines and tour companies, you’ll enjoy a far richer vacation (for far less money) than you could ever arrange on your own.

ON THE OTHER HAND

Our Virtuoso Travel Advisors have much more clout, (15 billion dollars a year), and are your advocate. We know all the properties intimately, which rooms are best, what rooms have the best views, which ones are the worst, such as, next to a loud laundry room or busy street.

We have all the up-to-the-minute specials available and make sure you get to take advantage of them. We wouldn’t dream of sending you somewhere during typhoon, or hurricane season, because we know there is always other places that have perfect weather, at any time of year.

On a cruise ship we will be able to tell you which side of the ship has a view of the islands, and which side looks always to the sea. We can make sure you get the best seating, even at the Captains table! Did you know that Virtuoso is the only company that sends it agents along on luxury cruises to insure the best possible experience for our customers.

HOW TO REACH US

The first time you contact us it is better for you to use our vacation planner—this way you will be directed to the appropriate destination specialist. You will be called back promptly!

Again: Please remember to add our email address to your friends list, or white list in your spam filter.

We maintain a toll-free telephone line for customer support and for our clients, so call us at 1 (800) 330-8820. If you are outside the United States call 1 (415) 446 5252

Important Note! Once you are connected to one of our personal destination specialists, you will have direct contact with them through their personal toll free number and email address. You can easily reach them anytime you need their advice, assistance, to make changes or anything you need. Our goal is to exceed your expectations every time!

Our main office addresses: Travel Wizard 5675 Lucas Valley Road, Nicasio, Ca 94946

Start with our vacation planner so we can match you with our most suitable travel advisor. We do it all for you, air, car, accommodations, tours, you name, it in a seamless luxury vacation experience you will treasure for a lifetime.